Recruitment process for General Service positions is subject to local recruitment regulations and Article 4.3 of the ILO Staff Regulations. The ILO may only offer a contract to persons who have a valid residency status in Switzerland or who have the right to reside in neighbouring France.

The following are eligible to apply:

• ILO Internal candidates in accordance with paragraphs 15 and 16 of Annex I of the Staff Regulations.
• Other staff members with at least five years of continuous service with the Office are also eligible. They are encouraged to apply and will be given special consideration at the screening and evaluation stage.

External candidates *

Successful completion of the Assessment Centre is required for the external candidates.

It might be required that applicants take a test to assess knowledge in Microsoft Word, Excel and/or PowerPoint or any other knowledge.

• Conditions of employment for external candidates: The salary range of this grade is the following: 82248CHF p.a. (minimum) to 114780CHF (maximum). In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade.

INTRODUCTION

The position is located in the Official Relations Branch (RELOFF), of the Official Meetings, Documentation and Relations Department (RELMEETINGS). RELOFF is responsible for supporting the Governing Body and governments, official correspondence, interpretation services and planning and managing meetings.

The Meetings Management Unit is responsible for services relating to the planning and organization of official meetings, and for technological support in meetings.

The main duties of the position are managing and ensuring the proper functioning and maintenance of audio, video and interpretation equipment in meeting rooms, organizing videoconferences and assisting in any operations related to videoconference systems, as required.

The position reports to the Head of the Meetings Management Unit.

Description of Duties

Specific duties

In connection with meeting room audio and video services

1. Provide quality and timely support services to Office departments concerning audio-visual and videoconference services. Answer complex inquiries and give assistance concerning questions related to technical support for meetings.
2. Ensure that all equipment set up in meetings rooms (audio, video, IT, electricity, etc.) is operational prior to each meeting. Report to the relevant departments in the event of a problem and provide follow-up.
3. Operate and manage technical systems related to audio, video and videoconference services using IT equipment and software. Ensure the proper functioning and maintenance of audio, video and interpretation equipment in meeting rooms. Provide prompt solutions to all problems linked to audio, video and interpretation equipment as they arise.
4. Participate in meetings, activities and projects aimed at improving the Organization's service levels.
5. Make suggestions for technological improvements in accordance with ISO standards and the compatibility of the systems in place (audio, video projection, videoconference) and participate in the implementation of technological solutions.
6. Request quotes for equipment and services in accordance with Office rules and procedures. Report on the comments and suggestions arising from the analysis of these quotes, in order to proceed to a decision.
7. In the context of meetings and in collaboration with the Head of Department, determine technical and logistical needs in order to plan work and recruit operators, when necessary.
8. More specifically and in the context of the operation of videoconference systems, provide assistance when necessary as follows: 8. Receive and process new requests for videoconferences. Ensure proper coordination between sites.
9. Select the most economical telecommunications operators and, if necessary, run video camera trials.
10. Prepare invoices for services.
11. Provide technical assistance for external offices and search for inter-organization solutions where those offices do not have access to equipment.
12. Perform any other duties related to the position as required.

These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties

Generic duties

1. Ensure the installation and maintenance of electric, electronic or telephone equipment.
2. Make recommendations for changing equipment and participate in defining the technical characteristics needed.
3. Maintain stock of replacement parts. Place and receive orders.
4. Work alongside outside technicians when necessary.
5. Regularly check equipment to ensure that it is working properly.
6. Oversee work done by junior staff. Participate in training of staff or users of services.
7. Prepare and keep up to date various lists.

Required Qualifications

Education

Completion of secondary school plus an apprenticeship of three to four years, or other training for audio-visual maintenance or operation technicians. Good knowledge of the relevant areas for the position, such as audio and video systems, computer applications and database systems, principles of network cabling and a good knowledge of videoconference systems.

Experience

At least seven years' experience in the occupational area, and at least two years performing installation, configuration and management work in relation to the occupational area.

Languages

Excellent knowledge of one working language (English, French or Spanish) and a working knowledge of a second. Knowledge of a third language would be an asset.

Competencies

In addition to the ILO core competencies, this position requires the following

Technical competencies: An excellent knowledge of the working methods, technical requirements and administrative guidelines of the Office. Excellent organization skills. Ability to assess the needs of the Office and recommend follow-up action regarding the installation, repair and maintenance of machines and equipment. Demonstrated ability to operate audio and video equipment, particularly in the operation of systems in meeting rooms. Ability to work accurately with data. Ability to use automated systems. Ability to perform reliable data entry and retrieval. Adaptability and flexibility (for example, in meeting planning and in the operation of videoconferences). Familiarity with personal computers. Demonstrated technical knowledge of audio and video interconnections. Ability to repair hardware and software in the occupational area. Ability to learn new technologies. Ability to provide others with training on new systems. Ability to communicate effectively, both orally and in writing.

Behavioural competencies: Ability to deal with clients, and to respond to their queries. Ability to work in a team and under pressure. Ability to establish good working relations with colleagues and other internal departments in order to provide an optimal service within meetings. Ability to deal with documents containing confidential information. Ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required. Proven ability to respond to the needs of clients.

Due to the nature of the position, flexibility is also needed in relation to working hours and availability in the evening and during weekends, subject to meeting times.

Additional Information: Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place between November and December 2014. Candidates are requested to ensure their availability should they be short listed for further consideration.

Apply here: https://erecruit.ilo.org/public/hrd-cl-vac-view.asp?jobinfo_uid_c=30110&vaclng=en