UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world's most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.

Background information - GPSO

Based in Copenhagen, Denmark, the Global Portfolio Services Office (GPSO) develops and manages a portfolio of projects and services delivered in various locations across the globe.

GPSO supports partners such as the World Bank, the European Union, the Department of Peacekeeping operations, the United Nations Mine Action Service, the Global Fund, and the Millennium Challenge Corporation, amongst others.

This global portfolio constitutes a substantial volume of UNOPS project delivery.

Background Information - Development Group Cluster

Development Group Cluster

UNOPS Development Group Cluster is based in the GPSO - New York Office and supports a diverse and complex portfolio including partners such as the United Nations Development Programme (the Bureau for Development Policy, the Special Unit for South-South Cooperation), the United Nations Population Fund, the United Nations Secretariat and a broadening community of primarily New York-based UN partners in the delivery of project management, implementation and administration services.

Background Information - Job-specific

Background information - DFS

The United Nations Department of Field Support, Information and Communications Technology Division (UN DFS-ICTD) is responsible for the delivery of applications that satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).

DFS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the processes DFS undertakes.

UNOPS has been requested to assist in the implementation of this activity.

Functional Responsibilities

Under the overall supervision of the Senior Project Manager, the ICT Implementation Manager will be responsible for the following duties:

• Establish processes and procedures that will streamline the training and implementation processes;
• Manage client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete task/milestones;
• Prepare and execute action plans to resolve customer implementation issues;
• Document current and future workflows, and perform readiness assessment;
• Evaluate and optimize workflows pre and post go-live;
• Liaise with appropriate department to promptly and effectively address issues;
• Manage Testing of various areas of the product at the appropriate time of development rollout;
• Responsible for maintaining product knowledge, implementing and training latest features and functionality of product at the client site;
• Cultivate the client relationship through implementations and all types of training engagements, which include growing the demand for professional services (additional training and implementation services);
• Manage client communication including, but not limited to, ensuring accurate and timely follow-up to questions and issues;
• Organize product knowledge/expertise both in a presentation, training and implementation;
• Contribute to the development and improvement of existing training tools/documentation.
• Provide advice and make recommendations to Senior Management on areas for implementation process improvements.
• Train other team members on areas related to client engagements when appropriate;
• Responsible for mentoring and training new team members;
• Perform other duties as required.

Impact of Results

The results of work of the ICT Implementation Manager impact directly on delivery of services that satisfy the requirements for the Department as well as the performance of these services implemented in the DFS/DPKO field missions and headquarters. The results of the analyses performed by incumbent will allow senior management to be able to make informed decisions. It will also ensure proper processes and methodologies are followed and implemented according to the latest industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Competencies

Professionalism: Strong theoretical background and substantial experience in Information and Communications Technology (ICT) as it relates to area of assignment; ability to assess network needs; technological background and experience in project management, support and implementation. Strong analytical and problem solving skills. Demonstrated ability to work towards the achievement of defined deliverables.

Client Orientation: Ability to identify and analyze client needs and develop appropriate technology solutions to meet business requirements.

Communications: Excellent communication (spoken and written) skills, including the ability to convey complex technical concepts both orally and in writing, in a clear, concise manner.

Planning & Organizing: Ability to organize, plan and implement work assignments, manage competing demands and work under pressure of frequent and tight deadlines.

Teamwork: Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations with people in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.

Education/Experience/Language requirements

Education: Advanced University degree (Master's degree or equivalent) in information systems, information management, computer science or in field related to the post description. A first level university degree with a combination of relevant academic qualifications and experience in information and communications technology may be accepted in lieu of advanced university degree.

Experience: A minimum of 5 years of professional experience in information technology, project management and application support, preferably in an international environment with diverse personnel. Excellent communication and presentation skills. Strong understanding of Prince 2 and ITIL processes highly desirable.

Language: Fluency in English is required. Knowledge of a second UN language is highly desirable.

Contract type, level and duration

Contract type: Fixed-Term Appointment (FTA)

Contract level: P-3

Contract duration: One Year

For more details about United Nations staff contracts, please follow this link:

www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time (CET)
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

Apply here: https://gprs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=6037