Purpose of the Position

The incumbent is responsible for supporting ECS (Enterprise Communication Service) Messaging services for ICC and its clients.

Objectives of the Programme

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

Summary of Assigned Duties

The incumbent of this position will perform their duties from ICC premises located within the UN Support Base in Valencia. ICC premises include data centre facilities and office space provided to the ICC by the UN Department of Field Support (DFS) as stated in the MOU concluded between the UN, represented by DFS, and the ICC in July 2012.

Duties include

Under the supervision of the Head, Messaging Services Unit (OTAM), the incumbent will be responsible for the support of ECS Messaging and Collaboration services for ICC and its clients. He/She will :

• Provide on-going system administration of Microsoft Exchange 2010/2013, O365 Tenant, and other servers that are used to deliver ECS to ICC's partners
• Collaborate with other teams to elaborate the service and system monitoring and alerting of ECS
• Support, maintain and optimize the ECS infrastructure and participate in projects to enhance the service
• Resolve incidents and assist with problem resolution as part of the incident management process
• Handle requests for services related to the messaging environment
• Collaborate with other teams to define and develop documented procedures
• Perform other duties as required

The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as a 'stand-by' officer on a rotation basis

Other Information

Notes

• Appointment against this position is on a local basis.
• Technical and/or personality tests may be carried out as part of the selection process.
• Only short-listed candidates will be contacted.
• The ICC retains the right not to make any appointment for this vacancy, to make an appointment at a lower grade or to make an appointment with a modified job description or for shorter duration than indicated above.
• Though you may not be selected for this advertised position, the ICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position.

Recruitment Profile

ICC Global Competencies

Functional Knowledge and Skills

Essential

• Excellent knowledge of Microsoft Exchange 2013
• Good knowledge of Microsoft O365
• Good knowledge of Windows Operating Systems (Windows Server 2008, 2012)
• Good knowledge of Microsoft Active Directory services
• Good knowledge of PowerShell
• Understanding of Networking concepts
• Basic knowledge of ITIL service management methodology
• Logical and analytical approach to solving problems
• Ability to work with minimum supervision
• Good interpersonal skills

Desirable

• Knowledge of other messaging platforms such as SendMail, PostFix, Lotus Domino and messaging security using technologies including PKI, S/MIME, DKIM
• Knowledge of Microsoft System Center Operations Manager
• Knowledge of other Microsoft Windows Server technologies including Forefront, DPM, WUS, SQL Server, Lync

Education

Essential

• Graduation from secondary school with advanced formal training in information technology and its applications
• Professional Certification in Exchange 2013

Experience

Essential

• At least eight (8) years of experience in information technology or related area, including at least five (5) years in operating and maintaining enterprise messaging infrastructure
• Experience in writing technical documents
• Ability to work in a multicultural environment

Languages

• Expert knowledge of English is required (both written and verbal)
• Knowledge of French or Spanish is desirable

Closing date: Monday, 17 November 2014

Apply here: http://www.unicc.org/Pages/Vacancy.aspx?vnn=117