Closing date: Thursday, 4 December 2014

Remuneration: Corresponding annual salary 132,340 Swiss Frs. (CHF)

Salary and allowances are generally tax-free. In addition, the Global Fund operates a tax equalisation policy.

Benefits: The Global Fund offers a comprehensive package of benefits. Click here to see more details.

Vacancy Number: IRC1825

Closing Date: 04 December 2014

Contract Type: Open

Reporting to: CIO and Head of IT

Work Division or Department: Finance, IT, Sourcing and Administration Division

Role Summary

The role of Technical Infrastructure, Maintenance, Operations and Support Manager (TIMS) is a client-facing function for Global Fund Information Technology, managing all infrastructure and applications related operations, service desk and applications maintenance and support third party providers and direct reports.

S/he is accountable for establishing the organization's vision and direction in information technology related to data centres, desktop and End User Computing, telecommunications, LAN, WAN and to deliver related projects on time and to budget.

S/he is responsible for continued service availability of the IT infrastructure and applications.

S/he is also in charge of the security of the overall IT landscape and information of the Global Fund.

The person in this role will bring expertise in vendor and license management, enterprise architecture, security and knowledge of trends in the technology marketplace.

Responsibilities

As the Technical I nfrastructure, Maintenance and Support Manager, s/he will

• Be responsible for the infrastructure, applications and service desk operations budget and manage the relationship with all infrastructure, applications maintenance/support and service desk service providers;
• Coordinate provider selection, contract negotiation and integration
• Derive and revise infrastructure, applications and service desk operation SLAs according to business needs and manage performance of vendors accordingly and will implement following group of processes:
• • Service design
  • Service transition
  • Service operations
  • Continual service improvement
  • Service measurement and reporting
• Work closely with other IT business partners to ensure compliance with infrastructure and operations required standards and to efficiently take over production and applications maintenance and support;
• In contact with the Chief Risk Officer (CRO), be responsible for the IT risk assessment and measures;
• Ensure planning and execution of business continuity and disaster recovery;
• Define, maintain, and enforce security policies (end-user, information, shared infrastructure, technology-enabled business security).

As a member of the IT Management Team, s/he will

• Translate the IT strategic vision and objectives into an implementation plan in terms of infrastructure and operations;
• Establish with other IT managers the governance processes and be jointly responsible to achieve IT objectives;
• Work with external fund partners including donors, recipients and suppliers to ensure that opportunities for further efficiency, effectiveness or transparency are realised;
• May be requested to act as CIO Deputy.

As a People Manager, s/he will

• Ensure best practices and industry leading technologies are used by staff;
• Manage workforce planning, recruitment, learning and development, performance management and career development of team under responsibility;
• Set individual and team objectives in line with the overall IT team objectives and provide coaching and mentoring to direct reports to ensure achievement of these objectives.

Subject to change by the Executive Director at any time at his sole discretion.

Qualifications

Essential

• Advanced University Degree in information systems management, computer, engineering or a related field

Desirable

• Accreditation in ITIL strongly preferred
• Accreditation in a recognized project management methodology such as PMI

Experience

Essential

• 10 years of experience in managing operations of the complex technologies including several years designing and delivering end-to-end infrastructure and applications services
• 10 years of experience with successful vendor management, including experience in developing Service Level Agreements
• 7 years of experience in IT project management/leadership from initiation to post go-live stabilization
• Extensive experience in leading and motivating teams in an international, multi-cultural and multi-disciplinary environment
• Solid experience working in dynamic and fast-changing environment with senior stakeholders, diverse cultures and multiple agendas.

Desirable

• Experience with international/non-profit organizations
• Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.

Competencies

Languages

• An excellent knowledge of English is essential.
• A good working knowledge of French or other languages would be an asset.

Technical Competencies

Strong knowledge of the Global Fund technologies which include:

• ERP including Finance, HR and Procurement modules (Oracle EBS),
• Salesforce.com application platform and packaged applications
• Business Intelligence (Oracle),
• Document management (Sharepoint),
• Dedicated applications (.NET, MS SQLServer, C#, Java, Infopath, MS Dynamics CRM, Informatica), End-user & infrastructure (MS-Exchange, Blackberry, Alcatel PABX, VoIP, EMC SAN, Commvault, Enterprise Vault, CISCO)
• Strong knowledge of market trends and technology roadmaps for Global Fund technologies
• Ability to negotiate and consult at a senior level, including with senior business leaders and technical or services vendors

Core Competencies

• Personal Effectiveness
• Working with Others
• Core Expertise
• People Leadership
• Global Fund Mind-set

Leadership Competencies

• Managing Vision and Purpose
• Dealing with Ambiguity
• • Motivating Others
  • Drive for Results
  • Priority Setting
  • Timely Decision Making
  • Integrity and Trust
  • Interpersonal Diplomacy

About the Global Fund

The Global Fund is an international financing institution that fights AIDS, tuberculosis and malaria with a 21st century approach: partnership, transparency, constant learning and results-based funding.

Whether it be the distribution of bed nets to protect families from malaria in Honduras, training youth peer counsellors who will help other teens diagnosed as HIV-positive in South Africa, or providing equipment for the diagnosis of tuberculosis to clinics in Kazakhstan, country-driven programs to fight the pandemics receive funding through the Global Fund.

The Global Fund to Fight AIDS, Tuberculosis and Malaria was created in 2002 to dramatically increase resources to support the fight against the three pandemics. A partnership between government, civil society, the private sector and communities living with the diseases, the Global Fund is an innovative model of health funding. As an international financing institution, the Global Fund does not manage or implement programs on the ground, relying instead on local expertise. The Global Fund works with partners to ensure that funding serves the men, women and children affected by these diseases with maximum efficiency and value for money.

Application information: http://www.theglobalfund.org/en/employment/vacancies/Technical_Infrastructure,_Maintenance_and_Support_Manager_Grade_Level_E/