Closing date: Thursday, 18 December 2014

Position and Grade: ERP Systems Administrator (P-2)

Organizational Unit: AIPS Service Unit

AIPS Project Team

Department of Management

Duty Station: Vienna, Austria

Issue Date: 26 November 2014

Application Deadline: 18 December 2014

Type/Duration of Appointment: Temporary Assistance, 2 years (subject to a probationary period of 1 year)

Organizational Setting

The Department of Management (MT) provides a 'platform of services' that serves as a foundation for the successful delivery of the IAEA's scientific and technical programmes. Its mission statement is as follows: 'MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose'. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment and ensures that all Board documents are translated and distributed on a timely basis to Member States.

Realization by the IAEA of enterprise resource planning (ERP) is central to increasing efficiency and effectiveness in programme delivery. The IAEA's ERP, known as the Agency-wide Information System for Programme Support (AIPS), will improve the quality, accuracy and timeliness of, and access to, management information, and will harmonize and streamline the processes that underpin programme delivery. The objective is to implement a single, fully integrated solution that leverages Oracle ERP software and best practice processes, replacing 45 stand-alone systems. Eight business areas will be addressed: finance, procurement, programme and project management, human resources, contacts, meetings, travel and transportation. The initial two phases focused on the first five areas and facilitated the introduction of new accounting standards (International Public Sector Accounting Standards - IPSAS). The project is now addressing other business areas.

The project is overseen by the AIPS Project Board. The project involves the re-engineering of business processes, handling all aspects of change management and the implementation of a standard ERP system in partnership with a commercial contractor/consultancy, including new architecture for hardware and software, migration from old systems, as well as ensuring interoperability with related solutions.

The AIPS Services Unit (ASU), part of AIPS provides a centralized support focusing on the operations, upkeep, improvement and user support for the AIPS system, after the go-live. This Unit will manage the operations and maintenance of the entire AIPS system as each future plateau goes live. The ASU Unit consists of approximately 20 staff members and is led by a Unit Head, who reports to the AIPS Project Leader.

Main purpose

The ERP System Administrator is member of the ASU and reports to the ASU Unit Head. He/She proactively monitors and manages different instances of the AIPS enterprise system, monitors ongoing interfaces for optimum performance and capacity constraints, provides functional and system administration for the AIPS system and is a focal point for co-ordinating hosting and support services necessary from the hosting partner.

Role

The ERP System Administrator is: an Oracle E-Business Suite technical specialist, leveraging knowledge of the Oracle ERP system architecture and infrastructure; an administrator of operational ERP system support services; a facilitator, soliciting inputs from other specialists including the hosting service provider partner.

Partnerships

The ERP System Administrator works closely with other members of the ASU team to resolve problems. He/She collaborates with hosting service providers, ensuring the delivery of required services and configurations to specification. He/She also collaborates with the software vendor for installing the latest updates and patches of the enterprise software. Also, he/she works closely with IAEA's internal providers of IT services in other Departments and within the Division for the delivery of services aimed at supporting the AIPS system.

Functions / Key Results Expected

• Proactively monitor different instances of the AIPS enterprise system and its interfaces for optimum performance and capacity constraints and provide technical support for the system and its interfaces;
• Coordinate technical aspects and ensure that the services provided by the external hosting partner are aligned with the system needs and that the corresponding level of performance is obtained;
• Provide administration and problem/performance analysis and resolution of any technical or integration issue that might arise, create data fixes when required, write ad-hoc queries and reports. Undertake setup or configuration of system when required;
• Administer the application responsibilities and menus, concurrent managers, workflow reassignments and vacation rule settings, user access and responsibility assignments for the AIPS system;
• Act as focal point to the external hosting partner for the service requests, code deployments, patch analysis and deployments;
• Act as Release Manager, managing releases into different instances, maintenance of CEMLI elements in Version Control System;
• Provide support and administer the iSupport service support application;
• Lead the non-functional testing of ERP applications (security testing, performance testing, network testing, etc.).

Knowledge, Skills and Abilities

• Strong understanding of the E-Business Suite technical architecture and infrastructure (preferably Release R12).
• Good Knowledge of SQL, PL/SQL, Unix Scripting, Oracle Developer, Java, OA Framework.
• Strong knowledge of information security and secure coding techniques.
• Knowledge of data modelling, database optimization, understanding and implementation of schemas, and the ability to interpret and write complex SQL queries.
• Detailed knowledge in development, deployment and operation processes and tools of Oracle E-Business Suite enterprise scale solutions.
• Strong analytical and quantitative skills.
• Familiarity with ITIL is highly desirable.

Communication skills

• Ability to communicate easily and well with both technical and non-technical staff.

Interpersonal skills

• Ability to establish and maintain effective working relations with IAEA staff at all levels.
• Proven ability to work in a multicultural environment with respect and sensitivity for diversity.

Education, Experience and Language Skills

• University degree in information technology, computer science and/or related areas.
• A minimum of two years of progressively responsible experience in system administration and post go-live support for an enterprise scale solution based on Oracle E-Business Suite, preferably with more than two years' experience in Oracle eBusiness Suite Release 12.
• Experience of working with a third party hosting service provider is highly desirable.
• Experience in conducting non functional testing for E-Business Suite implementation projects.
• Fluency in written and spoken English. Knowledge of another official IAEA language (Arabic, Chinese, French, Russian or Spanish) desirable.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $46 819 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $25 470*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance.

How to apply to the IAEA

Complete an Online Application

Subject to change without notice

Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process.

Application information: https://recruitment.iaea.org/vacancies/p/2014/2014_192.html