Closing date: Sunday, 11 January 2015
Job Title: Deputy Director (ICT Business Relationship Management)
Job ID: 10198
Location: Geneva, Switzerland
Department: DIST, OFFICE OF THE DIRECTOR
APA Location: Geneva, Switzerland
Salary Grade: Hardship
Level: D1
Family Type Location: Family
Eligibility Information
Operational Context
Current Situation
Information and communication technology (ICT) has become ubiquitous and indispensable in the planning and implementation of UNHCR's programmes, facilitating communication among staff in more than 370 offices around the world, partners and other
interlocutors, implementation of internal control systems, the management of resources, reporting to governing bodies as well as supporting the organization's advocacy and support mobilization efforts.
Since the widespread introduction of information technology in the organization in the 1980's, ICT has played a vital role in enabling UNHCR carry out its activities.
The responsibility for the management of UNHCR's ICT systems falls primarily under the Division of Information Systems and Telecommunications (DIST). Comprised of the Business Relationship Management Service,
the Customer Support Service, and the ICT Operations Service, for a total of approximately 120 staff distributed primarily between Geneva, Budapest and Amman, DIST oversees the provision of ICT services
to over 10,500 staff and 3,000 non-staff users. DIST also manages 6 critical corporate applications, 15,000 e-mail accounts, 11,000 desktops and laptops, 2,500 mobile devices, 400 central servers externally hosted
and managed, and a 370 node Wide Area Network including a private VSAT and Radio network in 170 deep field locations.
ICT Operations Service Operational Context
With the DIST overall operational context, the ICT Operations Service is responsible for the effective design and efficient management of all ICT Infrastructure required to support
UNHCR's ICT service delivery. Located primarily in Amman, Jordan, the ICT Operations Service consists primarily of Service Delivery Managers and Solution Architects, and relies extensively on external Managed Service Providers
for the delivery of a wide range of 'private cloud' services, end-user support services, as well as Wide Area Network and Internet connectivity services. Key constraint for the ICT Operations Service is the fact
that UNHCR's users are typically forced to access ICT services across low-bandwidth, high-latency network links, as opposed to the high-bandwidth, low-latency links across which 'Cloud' applications are increasingly being delivered.
In addition to the specific technical and experience qualifications required for the post, the incumbent will need to have a good understanding of the complexity and constraints of
delivering ICT services to users operating in deep field locations, with limited or no local ICT infrastructure and facilities, as well as in emergency or high risk situations.
Desirable Attributes
The Position
The incumbent for this position must bring significant technical expertise and experience to all of the components required to deliver a Platform-as-a-Service, as per NIST Cloud Service Definition.
These include UNHCR's Messaging, Collaboration, ERP and CRM platforms, Database Management Systems, Operating System and the Servers they run on, as well as key auxiliary systems providing
Directory and Authentication services, Virtualization services, and Infrastructure Management and Monitoring services. The main challenge will be in knowing the above platforms deeply enough to be able to
deliver them in the challenging field environments characterized by low-bandwidth and high-latency. The incumbent must be able work effectively within a matrixed management environment that included significant utilization of managed service providers.
Working and Living Conditions
Amman or Budapest
Security Considerations
Additional Factors
Duties and Qualifications
Deputy Director (ICT Business Relationship Management)
ORGANIZATIONAL CONTEXT
Under the supervision of CIO and Director of Division of Information Systems and Telecommunications (DIST) the incumbent of the position is responsible for the management of ICT Business Relationship Management Section within DIST focusing on building strategic partnerships with the Divisions and Bureaux which result in enhanced use of information technology to support and improve UNHCR's operations in the Field and at Headquarters; overseeing ICT projects to ensure objectives and deliverables result in anticipated benefits; and, delivering new applications and enhancements to existing ones, as well as providing production support and maintenance of business critical systems.
The size and scope of this role include the identification of new and enhanced ICT services to be provided to DIST customers and the development of those new ICT services in the most effective way possible; contribution to change by actively delivering and encouraging support for new ways of working; and, supporting and facilitating the development of DIST's strategic priorities and developing means for their implementation.
The incumbent is responsible for partnering with Directors and Deputy Directors of Regional Bureaux, Divisions and key ICT project sponsors to identify ICT needs and introduce new technologies to meet their needs; Deputy Directors of ICT Operations and Customer Support to ensure capacity and skills are available to effectively manage future ICT services; Regional ICT Officers and the Chief of ICT Field Operations to ensure that business engagement is carried out successfully at the regional and country-level; Chief, ICT Security to ensure all services meet security standards; software vendors to understand their technology roadmaps and build relationships to ensure support is provided when necessary; and, external service providers, particularly those providing software development and integration services to ensure services are delivered consistently and reliably.
FUNCTIONAL STATEMENT
Accountability
The position is accountable for achieving the following results:
Responsibility
Authority
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
DESIRABLE QUALIFICATIONS & COMPETENCIES
Position Competencies
Closing Date
Please note that the closing date for vacancies in the Autumn 2014 Compendium is Sunday 11 January 2015 (midnight Geneva time).
Application information: https://public.msrp.unhcr.org/psc/RAHRPRDX/EMPLOYEE/HR/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=10198&