Logistics & Customer Service Manager

Graco

Maasmechelen, Belgium

PURPOSE OF JOB

  • Responsible for a team of 8 employees;
  • Management and development of the EMEA supply chain;
  • Optimise inventory and forecasting; initialise improvement projects;
  • Organise the purchase of local parts, services and equipment for EMEA;
  • Follow-up on Customer Surveys and Forwarder Reviews;
  • Coordination between Logistics, CS and Sales & Marketing;
  • Integration of the supply chain of acquired companies.

JOB RESULT AREAS

  • Enhance Graco EMEA operating results through total supply chain improvement while meeting the needs of our customers;
  • Improvement service levels, customer satisfaction;
  • Accurate timely forecast and inventory turns;
  • Vendor and Forwarder selection and improvement;
  • Customer Survey process and follow-up;
  • Efficient and professional interaction with distributors, customers and suppliers;
  • Fluent product introductions;
  • In-time delivery of promotions;
  • Reduction of logistics/distribution costs;
  • Management reporting;
  • Well maintained DRP-system parameters;
  • Up to date classification of Graco products;
  • Fluent integration of products from acquired companies;
  • Bonded Warehouse management and required certifications.

PRINCIPAL ACTIVITIES / DUTIES

  • Develop an annual plan including goals, strategies and resource requirements;
  • Staff department with the proper skills;
  • Supervise Logistics & CS and delivery of materials to ensure that inventory turns, service levels and cost reduction objectives are reached;
  • Administrate / manage projects for cost reduction, vendor consolidation, supply chain and customer satisfaction improvement;
  • Participate in make / buy decisions and manage the EMEA sourcing program;
  • Proactively follow-up on promotions and new product launches;
  • Implement vendor/forwarder performance evaluation and improvement;
  • Evaluation and follow-up on Customer Surveys and complaints;
  • Ensure the right business perspectives are understood and maintain the high morale and motivation in the department;
  • Together with IS and other departments, ensure the development of systems to support the operations;
  • Identify enhancement opportunities relating to the supply chain. Define, lead and execute related projects;
  • Act as an expert on logistic subjects relating to new product introductions over different divisions. Communicate and evaluate provided marketing and sales forecast. Participate in product launch- and sales meetings;
  • Optimising distribution costs over distribution channels, increasing customer services. Monitor, analyse and follow up the logistic performance in EMEA, advising management on corrective actions required to improve the business;
  • Responsible for the preparation of the weekly and monthly logistics reports;
  • Control and maintain the integrated planning system: DRP / Forecasting and production planning (EOQ/ROP);
  • Determine structure of future planning systems and adjust accordingly;
  • Maintain close contact with US Manufacturing;
  • Maintain EDI interfaces.

POSITION REQUIREMENTS

Essential:

  • 4-5 years experience in inventory control;
  • University degree (quantitative economics, commercial or industrial engineer);
  • Broad understanding of business in an international environment;
  • Advanced knowledge of forecasting, DRP, ABC-classification and other planning methods;
  • Ability to manage negotiations with suppliers, distributors and customers;
  • Ability to work in teams, get cooperation of all levels in the organization;
  • Good skills and experience in People Management;
  • Excellent communication skills;
  • PC literate (Excel, Word, Access);
  • First class analytical skills, accurate, result-oriented;
  • Conceptual skills, but also capable to go into detail;
  • Fluent English;
  • Reside in the BeNeLux.

Desirable:

  • Knowledge of Oracle EBS;
  • Knowledge of Cognos BI;
  • Knowledge of ERP systems;
  • APICS certified;
  • Additional degree in Business Administration;
  • Good knowledge of German and French.

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